You can register at Cromaretail.com by following any one of the following simple ways:-

1. By clicking Register on Home page.
   
   • Simply enter your "Email Address", create and confirm a "Password" to create your Croma online account
   • After filling these mandatory fields, just click on "Proceed" to finish your Registration
2. Register while you shop for first time on Cromaretail.com
   
   • While you confirm your order in Croma's shopping cart, click on "Checkout" to proceed to the Email Login page
   • On the Email Login page, enter your "Email Address" which you wish to keep for Croma online account and click on "Proceed" to register
   • The password for your Croma online account will be sent to you through email. To change your password, please see "My Account" after Login

If you forget your Croma online account password, just follow these simple steps:-

1. Click Login on Home page.
2. Enter your email address in the Login box and click on "Forgot Password" tab. You would now be sent a dummy password.
3. Please use this dummy password at Login to visit your Account. Once logged in you can change your password from "My Account".

If you wish to change your Croma online account password, please follow these simple steps:-

1. Click Login on Home page.
2. Visit the "My Account" page from the top of the website.
3. You can now change your password by providing details, "Email Address", "Password", New Password" and "Confirm New Password".

Unfortunately, the email id of your Croma online account cannot be changed once you have registered with us using the same.

As a registered user on Cromaretail.com, you can create your own Address book which would save shipping information of previous orders. As a customer, you can select a shipping address from the Address book and proceed through checkout.

Shopping at Cromaretail.com is very easy. Once you click on "Add to cart" for the product you wish to purchase, follow these steps:-

1. Enter the Pin code of the address you wish to ship on the Pin code check page and click on "Proceed" to continue.
2. You would be taken to the Email login page if your delivery location is currently serviceable by us. Enter your Login details as requested and click on "Proceed" to go to your shipping details page.
3. On the Shipping Information page, enter the details of your delivery address and click on "Dispatch to this address" to see your order summary.
4. On the Order summary page, if the details are as per your expectations, click on "Proceed to payment" to go to Payment Information page.
5. On the payment page, choose a suitable payment option from Credit card, Debit card and Net banking. Click on "Pay now" after filling your payment details and confirm your payment.

Once your order has been placed, you will receive order details on website, email, and sms.

Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.

It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons

• Your pin code may not be currently serviced by our delivery partners
• Our nearest Distribution centre may have run out of stock for your desired product

As soon as you place your order,

• You would receive an order confirmation mail from us with your order and shipping details
• Also, track your order through your ‘My Account’ page when you log into www.cromaretail.com

Of course! You can order any number of quantities for a particular item. The order limit, however, will be subject to the availability of stock at the time of placing the order.

Sorry! Currently there is no option of accessing a gift card online on Cromaretail.com.

Your order will reach you within 7 working days from the date of placing the order. For more information, please see Shipping information

All orders are delivered through our reputed courier service partners.

No. Currently we offer free shipping on all our products

No. Unfortunately, we do not deliver outside India at the moment. However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within India.

At the moment, you cannot buy online and pick up at the store. All purchases made online will be delivered to the customers shipping address subject to availability of stocks and serviceable pin codes.

You can track the status of your recent purchases by clicking on the "My account" page as soon as you login to your account.

All products will be dispatched to the shipping address provided at the time of checkout.

Yes, you can cancel or return your order

• You can cancel the order but a would be levied which are the charges that bank charge us.
• Your return request will be processed once your order is in ‘Delivery in Progress’ stage. Once you receive the order you can return it within 15days from the date of receipt. In case it is defective, damaged, dead on arrival or what you have ordered is what you have not get.

Call our toll free Customer Care Helpline on 18002583636.

All the payment reversals or refunds will be completed as per our Cancellations policy. The amount to be refunded will be processed to your bank account/card account within 3 working days. The payment will however reach your bank account based on your individual banks payment reversal processing timeline.

If you wish to return your order and claim a refund, you can raise a request from the time your order has been placed up to 15days after the order has been delivered to your place.

Currently there are 2% cancellation charges for any order cancelled.

Currently, all orders placed on www.cromaretail.com are covered under returns policy. For more details please check our Cancellation and Returns policy.

No, currently we do not have a provision for you to return your order at Croma store.

Yes, you can get your order replaced if the purchased product fails to meet your expectations or you receive it in a damaged/not working condition.

If you wish to replace your order you can raise a request from the time your order is delivered up to 15 days from the date of receipt. For more details please see Cancellation and Returns policy.

Unfortunately, at cromaretail.com we can process only online orders.

However for store queries, kindly reach us at 18002583636

All the free gifts, packaging material, and supporting accessories would have to be returned along with the product.

In case you do not wish to return the free item, then a part of amount corresponding to the value of that gift item would be deducted from the total amount.

Currently, payment can be made through the following modes:-

• Credit Card
• Debit Card (including Maestro cards)
• Net Banking
• EMI

No, as per our policy we do not store any bank details of a customer.

Yes, we are accepting International credit cards.

Yes, Cromaretail.com offers an option to pay Cash on Delivery for your orders.

• You can select 'Cash on Delivery' option while placing the order.
• Once the order is verified within 24 hours, your order will be automatically placed and an email/sms will be sent to you.
• On receiving your consignment, please pay the invoice amount in cash to the courier delivery person.

• Cash On Delivery option is available for orders less than 25000.
• Your delivery address should be under serviceable network of our courier partner. Please enter the correct pin code to ensure delivery.
• Please pay in cash only and do NOT offer cheque or DD to the courier staff.
• Please do NOT pay for any additional charges, i.e. octroi etc. to courier staff. Your invoice amount is inclusive of all charges.

• If you want to cancel the order, please do so by calling at our call center 18002583636 or when our executive calls you up for the order verification.
• Once an order is delivered it cannot be returned/cancelled in case of any defect/damage in transit it could only be replaced.
• We would only be returning the product in case we run out of stock and the remittance would be done via cheque which would be delivered at the address customer has put at the time of placing the order within 15 days.

We appreciate your business with us and try our best to ensure that you have a hassle free experience while shopping from Cromaretail.com. This is one of the key reasons that we provide you the "Cash on Delivery" option so that you can shop with complete peace of mind. However in order to prevent fraudulent transactions we have been forced to put in certain checks to qualify a COD purchase. These are as follows:

• If your Order amount is greater than Rs. 25000, Cash On delivery option is disabled.
• If the address is not serviceable for Cash on Delivery by our courier partners.
• If you are trying to place an order whose amount when summed with previous COD pending payments exceeds the COD threshold of Rs 25,000, then COD option will be disabled.
• If your Order falls within the purview of our fraud checks, then COD option will be disabled.

Prices for products are same for all locations.

All prices on the Croma website are similar to Croma store prices.

However, depending on your shipping location, the prices may vary as per the applicable local taxes.

Currently, we do not offer bulk purchase discounts on our website. For bulk/ corporate purchases please contact our institutional business team at corporate@cromaretail.com

If you have any queries, kindly reach us on our toll free Customer Care Helpline 18002583636 or mail us at customersupport@cromaretail.com .

For any queries related to Croma store, we request you to contact us on 18002583636 (24x7). For us to call you, please SMS 'Croma' to 56677.