For music CD, DVD, Gaming Software and Small Appliances
Request for Exchange will be entertained only for Music CD's DVD's, Gaming Software and Small Appliances on account of inherent manufacturing defects, subject to fulfillment of the following conditions:
- Products must be presented for exchange within 4 days of purchase;
- The original invoice must be presented;
- The Products to be exchanged must be returned in undamaged & saleable condition including all accessories and manuals. There should be no signs of external damage on packaging including the original carton.
- For details, please refer to the Exchange Policy on the invoice or contact the Customer Service Desk.
For Products that require home delivery
For products that require home delivery like entertainment and large appliances, products will be exchanged by Croma under the following conditions:
- Products that have suffered external damage in-transit:
- Any damage discovered at the stage of inspection by the Customer when it is unpacked by the delivery associate after delivery, the damaged products would be entitled for replacement.
- No request for exchange will be entertained after the Customer signs the delivery Challen acknowledging the receipt of the products without any damage. In case of defects arising thereafter, such defects will be serviced by the Manufacturer/ Brand service center as per the manufacturer's warranty.
- Products that have suffered external damage in-transit:
- A working defect discovered at the time of demo /installation will be declared "Dead-on-Arrival" and the products will be entitled for replacement.
Note: The products to be exchanged must be returned in undamaged & saleable condition including all accessories and manuals. There should be no signs of external damaged on the packaging, including the original carton. The Customer is requested to retain the carton, packaging material, manual, accessories etc until the demo and installation has been completed.
No exchange for following products:
- Products as Desktops, Laptops, Peripherals, Gaming Harware Handy-cams Digital Cameras, Mobile phones,Fixed phones, MP3 Players, Accessories, Large Appliances, LCD's, TV's, Home Theatre Systems and other Entertainment products will not be exchanged, after the product is delivered, installed, demonstrated and/ or carried out of store post sale. Any products sold under Special Offers or Promotional Schemes will not be exchanged.
- Personal care products will not be exchanged for the hygiene reasons.
- Free Gifts will not be exchanged or covered under any kind of warranty.
